This Just In: Customer Service Is Not Entirely Dead, After All.

So, I called the concrete company back, and they said they'd tried to call me but hadn't gotten through. I'd given them my cell number, and didn't have any missed calls, so I think what happened is they had my phone number wrong. This time, I was able to talk to the relevant person right away, and he actually apologized for not being able to come down today, because he had to go to Santa Fe. But he's going to come on Monday. Whew! Maybe I'll finally get this done, after all. (And then I can move on to all the other things that need to be done around this house.)